Support & Training
All school administrators using SchoolsBuddy receive unlimited complimentary phone & email support.
First Class Support
|Online Support Centre||Telephone Support||Email Support|
|Includes||Fully indexed documentation with keyword search allowing users to find tutorials quickly:
||Our friendly, knowledgeable support team provides fast phone support with no phone trees!||Requests are handled by a globally distributed support team through a dedicated ticketing system called ZenDesk.|
|When||24/7/365 across any device with printable PDF exports for every tutorial and guide.||Globally positioned staff providing coverage across APAC and EMEA timezones.||Coverage during APAC and EMEA hours. All replies are sent within 24 hours of the original request. Dedicated weekend support for urgent queries|
|Where||Visit our staff support centre, or click on the Help & Support button within your SchoolsBuddy account.||Local Direct Dial Telephone Numbers for each region to save on long-distance charges.||Email us at [email protected] or submit a Support Request within SchoolsBuddy directly.|
Online sessions are complimentary. Book with 24 hours notice directly via our public website or with a specific representative. The online booking system provides options in a customer’s local time with instant confirmation.
Who can join?
Training can be 1-1, or group training with your team. For sessions with more than three people, we recommend setting up a projector and speakers. The team can ring the school early to test that the equipment works smoothly.
A computer with microphone and good speakers
An Internet connection
Who can book training?
All account administrators can book training, but we ask that groups of administrators book together where possible.
When are training available?
Training sessions are available Monday to Friday from 8.30am – 4.30pm GMT (more availability in additional timezones coming soon). The team requires 24+ hours’ notice when booking.
We offer a 30 day implementation period with a dedicated manager to set up SchoolsBuddy tailored to your school’s timeline, budget, and needs.
- Dedicated Implementation Specialist who will work with your school every step of the way
- Complimentary online training tailored to your school’s needs
- Clear implementation schedule based on personal consultation about your school’s goals