Support & Training
All school administrators using SchoolsBuddy receive unlimited complimentary phone & email support.
First Class Support
|Online Support Centre||Telephone Support||Email Support|
|Includes||Fully indexed documentation with keyword search allowing users to find tutorials quickly:||Our friendly, knowledgeable support team provides fast phone support with no phone trees!||Requests are handled by a globally distributed support team through a dedicated ticketing system called ZenDesk.|
|When||24/7/365 across any device with printable PDF exports for every tutorial and guide.||Globally positioned staff providing coverage across APAC and EMEA timezones.||Coverage during APAC and EMEA hours. All replies are sent within 24 hours of the original request. Dedicated weekend support for urgent queries|
|Where||Visit our staff support centre, or click on the Help & Support button within your SchoolsBuddy account.||Local Direct Dial Telephone Numbers for each region to save on long-distance charges.||Email us at [email protected] or submit a Support Request within SchoolsBuddy directly.|
Satisfaction (last 100 ratings)
What people say
“SchoolsBuddy is an excellent tool for administration of after school activities and parent teacher conferences! It is easy to use for both staff and parents. Any questions we have had have quickly and clearly been answered by the customer support team.”
European School of Bruxelles-Argenteuil
Online sessions are complimentary. Book with 24 hours notice directly via our public website or with a specific representative. The online booking system provides options in a customer’s local time with instant confirmation.
Who can join?
Training can be 1-1, or group training with your team. For sessions with more than three people, we recommend setting up a projector and speakers. The team can ring the school early to test that the equipment works smoothly.
A computer with microphone and good speakers
An Internet connection
Who can book training?
All account administrators can book training, but we ask that groups of administrators book together where possible.
When are training available?
Training sessions are available Monday to Friday from 8.30am – 4.30pm GMT (more availability in additional timezones coming soon). The team requires 24+ hours’ notice when booking.
We offer a 30 day implementation period with a dedicated manager to set up SchoolsBuddy tailored to your school’s timeline, budget, and needs.
- Dedicated Implementation Specialist who will work with your school every step of the way
- Complimentary online training tailored to your school’s needs
- Clear implementation schedule based on personal consultation about your school’s goals
Meet the SchoolsBuddy Support Team
Hayley ColdmanTraining & Implementation Specialist I have worked in the education industry for over 5 years, including being a teacher myself. More recently I have enhanced these skills by training customer service skills in the private sector. I thoroughly enjoy being able to make lives easier for those who work in education and helping schools to get the most out of SchoolsBuddy.
Gary CromptonCustomer Support Representative Having a teacher as a wife, I understand the complications of organising and managing After School Activities, both for parents and teachers alike. I also have a background in cricket, having played for over 35 years including playing Internationally for Spain, so I understand the importance of sports in schools, especially as extra curricular activities. With a work history in IT, and based on my background, helping teachers and parents to use and understand the SchoolsBuddy system to make their life easier just makes sense.
Guy GrindleyCustomer Training Representative I joined the SchoolsBuddy team a year ago and come from a background of management and training/mentoring. What I love about SchoolsBuddy is the personal support the we give our clients.I am proud to work for SchoolsBuddy as it enables me to combine my love of technology with my passion for training and support to give me the best of both worlds, while offering schools a wealth of software solutions.
Sally MarshallCustomer Support Manager Coming from the SaaS world, my background is in Customer Onboarding and Operations. After joining SchoolsBuddy, I'm enjoying being a part of a wonderful, global team that are driving such a capable product forwards to meet more of our customer's needs in one, coherent solution.
Rebecca SetchellCustomer Support Representative I have recently joined the SchoolsBuddy team. I come with a wealth of implementation and customer service experience. I have spent the last few years, travelling every corner of the globe implementing software. What puts the biggest smilie on my face, is being able to provide the clients software solutions using SchoolsBuddy. I look forward to helping you and driving product further forward in the years to come.
Luke HarbourCustomer Success Manager, APAC I grew up as a third-culture child with an educational background from a few international schools around Taiwan and the U.S. One of the things I enjoy most is working with educators who are passionate about what they do in the classroom!
Kieran TullyDirector, Customer Success Born and raised in the multicultural melting pot of Western Sydney, I've developed a strong passion for cross-cultural communication. With a background in IT and Event Services, I use these skillsets to drive the customer experience our global team provide for our users.