About SchoolsBuddy Support

Meet the team helping you and your school succeed with SchoolsBuddy.

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Support & Training

All school administrators using SchoolsBuddy receive unlimited complimentary phone & email support.

First Class Support

Online Support Centre Telephone Support Email Support

Fully indexed documentation with keyword search allowing users to find tutorials quickly:

  • QuickStart guides
  • Video tutorials, ranging from 3 min short tips to 30 min step-by-step guides
  • Tutorials with annotated screenshots and written instructions
  • Free webinars for professional development

Our friendly, knowledgeable support team provides fast phone support with no phone trees!

Performance in 2021:

  • Calls received: 2,250
  • Average duration: 11:00 minutes

Requests are handled by a globally distributed support team through a dedicated ticketing system called ZenDesk.

Performance in 2021:

  • Requests received: 8,500+
  • Resolved within 4 hours: 43%
  • Responded to within 8 hours: 75%
When 24/7/365 across any device with printable PDF exports for every tutorial and guide. Globally positioned staff providing coverage across APAC and EMEA timezones. Coverage during APAC and EMEA hours. All replies are sent within 24 hours of the original request. Dedicated weekend support for urgent queries
Where Visit our staff support centre, or click on the Help & Support button within your SchoolsBuddy account. Local Direct Dial Telephone Numbers for each region to save on long-distance charges.

Email us at help@schoolsbuddy.com or submit a Support Request within SchoolsBuddy directly.

Read about our customer success story with Zendesk here


Satisfaction (last 100 ratings)

What people say

“SchoolsBuddy is an excellent tool for administration of after school activities and parent teacher conferences! It is easy to use for both staff and parents. Any questions we have had have quickly and clearly been answered by the customer support team.”
Mette Österberg
​European School of Bruxelles-Argenteuil​

Online Training

Online sessions are complimentary. Book with 24 hours notice directly via our public website or with a specific representative. The online booking system provides options in a customer’s local time with instant confirmation.

We handled more than 600 trainings in 2021!

Who can join?
Training can be 1-1, or group training with your team. For sessions with more than three people, we recommend setting up a projector and speakers. The team can ring the school early to test that the equipment works smoothly.

What’s required?
A computer with microphone and good speakers
An Internet connection

Who can book training?
All account administrators can book training, but we ask that groups of administrators book together where possible.

When are training available?
Training sessions are available Monday to Friday from 8.30am – 4.30pm GMT (more availability in additional timezones coming soon). The team requires 24+ hours’ notice when booking.

Implementation Model

We offer a 30 day implementation period with a dedicated manager to set up SchoolsBuddy tailored to your school’s timeline, budget, and needs.

  • Dedicated Implementation Specialist who will work with your school every step of the way
  • Complimentary online training tailored to your school’s needs
  • Clear implementation schedule based on personal consultation about your school’s goals

Service Level Agreement

Our technology operations and support teams deliver world-class service with 99.8% system uptime, 24-hour telephone & email support, and security & data protection compliance.

We guarantee:
System uptime

99.8% system uptime

System uptime

A 24-hour max response time for all support requests

System uptime

A pledge to protect privacy and safeguard data with daily local backups

System uptime

SSL-encryption for all subdomains

For the Years Ending
2020 2021

Uptime (%)



End user tier
Load time (sec)
Application server
Monthly Requests (millions)
Resp. time (milliseconds)

Meet the SchoolsBuddy Support Team

  • wendy


    Junior Account Manager Coming from a background of many years in a variety of Customer Service roles, most recently a client relationship and support role within an activities software environment, I enjoy helping to take the pressure off by offering great customer care. I am really looking forward to bringing my skills and knowledge to support the schools we look after and help them manage their extra-curricular programmes as smoothly and effectively as possible.
  • romana

    Romana Mackintosh

    Customer Training & Implementation Specialist With a strong background in learning and development, I have more recently moved to the IT sector. Working in a training/customer support role in this industry allows me to combine an interest in technology with a passion for training. Job satisfaction for me is a happy customer who completes the onboarding process armed with the knowledge to then go on to make their job easier.
  • anna

    Anna Lesta-Garcia

    Accounting & Internal Operations Coordinator I joined Faria in early 2020 as part of the SchoolsBuddy Team with many years of administrative experience gained from working in both the private sector and in UK Schools. Having direct knowledge of working in the Education sector both behind the scenes and in the Classroom, I understand the daily frustrations that schools can experience with internal processes. I enjoy using my skills to contribute to the success of our product and helping to facilitate an efficient onboarding process for our customers.
  • elliot

    Elliott Li

    Sales and Support Representative
    Supporting schools in Chinese
    With a passion and extensive background to cater solutions for clients, I have always been keen working in the customer service industry. Having been traveling around the world, I hope I can bring my bilingual communication skills, willing-to-help work ethics, as well as my adaptive professionalism to empower your user experience at SchoolsBuddy.
  • ian chiang new img profile

    Ian Chiang

    Customer Support Representative
    Supporting schools in Chinese
    Coming with a background in customer support, I am glad to join the SchoolsBuddy team and help educators worldwide manage their extra-curricular activities in the most efficient way. I have been a tutor and teaching assistant myself, and I understand organizing student activities can be complex, therefore helping schools make this process easier is exciting for me.
  • diane

    Diane Lu

    Customer Support Representative Before joining the SchoolsBuddy team, I’ve worked in customer service industry for many years. I enjoy helping others and hoping to provide support to school educators while using our system. Together let’s organize and manage extra-curricular activities in an efficient manner!
  • RobPettman

    Rob Pettman

    Technical Support Representative I have joined the team after number of years in a data focused platform support role. I really enjoy troubleshooting, understanding systems and sharing my passion for technology with others. I'm still new to the Education software sector, and SchoolsBuddy is an excellent tool for education providers to manage events and data. My goal is to ensure our users can make use of it in the most effective way possible.
  • Zoe

    Zoe Shaw

    Customer Support Representative I have worked in Customer Service for over 15 years in both the public and private sector in a variety of roles. I am passionate about helping others achieve success and figuring out what fulfils them. I enjoy complex problem solving and looking at things from a different perspective. I believe in working smarter, not harder, and I hope I can show you how your School can achieve this by using SchoolsBuddy.
  • BenJones

    Ben Jones

    Customer Support Representative With my background in customer service, I always strive to give the very best support possible to those that require it. There is no such thing as a ‘stupid question’. I really enjoy helping others and making their lives easier working in the education sector. Working at SchoolsBuddy is a joy and I want to pass that experience over to those using our system so they can make the most out of it.
  • garry

    Gary Crompton

    Customer Support Representative Having a teacher as a wife, I understand the complications of organising and managing After School Activities, both for parents and teachers alike. I also have a background in cricket, having played for over 35 years including playing Internationally for Spain, so I understand the importance of sports in schools, especially as extra curricular activities. With a work history in IT, and based on my background, helping teachers and parents to use and understand the SchoolsBuddy system to make their life easier just makes sense.
  • hayley

    Hayley Page

    Customer Success Manager I have worked in the education industry for over 5 years, including being a teacher myself. More recently I have enhanced these skills by training customer service skills in the private sector. I thoroughly enjoy being able to make lives easier for those who work in education and helping schools to get the most out of SchoolsBuddy.
  • kieran

    Kieran Tully

    Director, Customer Success Born and raised in the multicultural melting pot of Western Sydney, I've developed a strong passion for cross-cultural communication. With a background in IT and Event Services, I use these skillsets to drive the customer experience our global team provide for our users.

Contact Support

Telephone Support Line : +44 1903 959 565
Create a ticket: help@schoolsbuddy.com